| Course |
Length |
Format |
Select an option
   
|
|
IP Contact Center Enterprise (IPCCE) v1.0
|
5 days
|
Lecture/lab
|
| Course description |
This course is intended for personnel who will implement, configure and support the Cisco IPCC Enterprise and have already attended training on the ICM. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.
|
| Learning objectives |
After you complete this course, you will be able to:
- Explain the IPCC solution concept, components, and interaction of components
- Identify new features in IPCC 7.0
- Describe IPCC deployment models and their issues
- Determining IPCC queing and routing client options
- Design an System IPCC lab and production system
- Install, configure, test, and maintain IPCC components
- Design IPCC call flows
- Creating IPCC script
- Use Cisco's standard IPCC deployment tools
- Troubleshoot the IPCC solution set
|
| Who should attend |
IPCCE is designed for Cisco customers and Channel Partners who deploy and maintain Cisco Unity systems.
|
| Recommended prerequisites |
- ICM Product Training (ICMPT)
- Cisco IP Telephony Part 1 (CIPT1)
- IPCC Express & IP IVR Deployment (CRSD) (recommended)
- Working knowledge of Windows 2003 Server, Windows XP
- Basic knowledge of SQL Server 2000
|
| Related training |
- Unified Communication System Engineer (UCSE)
- IPCC Express & IP IVR Deployment (CRSD)
|
Firefly APAC Pty delivers Authorized Cisco training as a Sponsored Organization
of Element K, a Cisco Learning Solutions Partner.
|
|
CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, Cisco IOS, Cisco Systems,
the Cisco Systems logo, and Networking Academy are registered trademarks
or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S.
and certain other countries. All other trademarks mentioned in this document
or Web site are the property of their respective owners.
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