Firefly Communications

Course	Length	Format	Select an option
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0	5 days	Lecture/lab
Course description
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).
Learning objectives
After you complete this course, you will be able to: Use a systematic methodology to troubleshoot Cisco Unified Communication systems Diagnose a call setup issue and resolve the issues Troubleshoot the quality of both voice and video streams Given a trouble call that has been isolated to a Cisco Unified Communications component, isolate the specific problem, propose a solution, and, where appropriate, implement the solution.
Who should attend
This course is designed for IPT professionals who troubleshoot Unified Communications solutions and components by identifying and isolating problems, recommending solutions, and implementing fixes.
Recommended prerequisites
Voice fundamentals: Cisco Voice over IP (CVOICE) Call Agent (Cisco Unified CallManager) skills and knowledge: Cisco IP Telephony Part 1 (CIPT1) Voice Infrastructure: Implementing Gateways and Gatekeepers (GWGK) An understanding of factors that affect voice and video quality: Implementing Cisco Quality of Service (QOS)
Firefly APAC Pty delivers Authorized Cisco training as a Sponsored Organization of Element K, a Cisco Learning Solutions Partner.
CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, Cisco IOS, Cisco Systems, the Cisco Systems logo, and Networking Academy are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners.