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Troubleshooting UC Systems (TVOICE) v8.0 5 days Lecture/lab
Course description
This course equips you with the knowledge and skills required to troubleshoot Unified Communications (UC) systems and solutions in enterprise, mid-market, and commercial deployments. You'll learn problem triage, as well as troubleshooting methodology, resources, tools, and fixes at the integrated system/solution level. You will cover troubleshooting components, such as Cisco Unified Communications Manager (CUCM), Cisco Unity, videoconferencing, and network infrastructure.

In the lab, you will troubleshoot a network with:
  • Different area codes
  • Variable-length on-net dial plans supporting multiple sites with overlapping extensions
  • Headquarters with multiple branches
  • Local route groups and global transformations
Learning objectives
After you complete this course, you will be able to:
  • Define a systematic methodology to troubleshoot Cisco UC systems
  • Identify tools and reports that help isolate UC system problems
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Examine on-premises single-site calling issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Troubleshoot SAF and CCD
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Investigate CUCM native presence issues
  • Troubleshooting MOH, MTP, conferences, and transcoder issues
  • Diagnose and resolve issues with RSVP agents
  • Troubleshoot the quality of both voice and video streams
  • Troubleshoot a globalized E.164 dial plan
Who should attend
  • Network administrators and network engineers
  • System engineers and field engineers
  • Anyone working toward CCNP Voice certification
Recommended prerequisites
  • CVOICE
  • CIPT1 and CIPT2
Related training

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